Delivery
Before orders for prescription items can be sent out, they must be approved by a prescriber. Please remember that if you choose express delivery, the delivery time will begin once the prescriber approves the item. It can happen up to 72 hours after you place your order, but it generally occurs within a few hours.
The latest you can order something for next-day delivery is Monday through Friday at 1:00 pm and Saturday at 10:00 am. Monday through Saturday, all deliveries happen.
Please keep in mind that our next-day delivery services are not guaranteed, so we will not be able to give you a refund if it doesn’t get brought the next commercial day.
Notice: Please keep in mind that order delivery may be delayed during busy times, like Black Friday and Christmas. Thanks for sitting with us and being patient.
Next-day delivery for £4.95
Delivered the next day, Monday through Saturday, if you order before 2:30.
Standard Delivery
Delivery is £2.95 for standard items or free for orders over £99.99. 4 to 5 business days
International Delivery
For customers outside of the UK, shipping costs £15. We only ship to Southern Ireland, Sweden, Germany, Austria, Spain, Portugal, Italy, and the Netherlands. It costs £30 to send chilled things to other countries.
Delivery Partner
Please keep in mind that we use outside couriers to send your order. Royal Mail and DPD are our current shipping and delivery partners. You can find their terms and conditions here: https://www.dpd.co.uk/terms-and-conditions.jsp or here: https://www.royalmail.com/terms-and-conditions. Our shipping and delivery partners, not us, give you different delivery choices, times, and guarantees.
Discreet Shipping
All treatments are sent in packing that is hard to find. The package doesn’t say anything about the medicine. That way, only you’ll know what’s inside.
- No words
- Nothing about a drugstore
- Nothing about the things
FAQs
Can I send my order back?
Due to our policies, we do not accept the return of any prescription drugs because we do not give out or handle prescription drugs. Anyone with extra or unused medicine can bring it to a nearby drugstore, and the staff will safely get rid of it.
How long does it take to get there?
When you place your order, you can check the arrival countdown to get an idea of when it will arrive. Most of the time, this takes 5 to 6 business days.
How can I find my order?
Go to your account and click on “orders” to see how your order is coming along. That’s it! You can now see the status and details of your order.
How long does it take to get my package?
Yes, you will get a message on the day of arrival with a two-hour window for picking up the package.
What days do you come?
All deliveries happen from 8 a.m. to 8 p.m., Monday through Saturday.
Do you ship outside of the UK?
We’re sorry, but we don’t ship outside of the UK.
Our customer service is open from 9 am to 5 pm, Monday through Friday. Do not use this service if you need help right away. Call 111 or 999 if you need to. Check out our help page.
